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Question 1

The most formal alternative dispute resolution process is:

Negotiation.

Mediation.

Arbitration.

Question 2

True or false: Since its earliest days, arbitration has always been binding on the parties involved, thereby distinguishing it from other forms of alternative dispute resolution.

TRUE, and the word "arbitration" has its roots in the Latin for "to judge."

FALSE, and in early arbitration, parties could withdraw before the decision was handed down.